WINTER SHIPPING POLICY
During the cold Canadian winter months of December, January, February, and March our Winter Shipping Policy is in effect. We will only ship orders when temperatures are above 0°C to reduce the risk of products freezing. We do our best to monitor weather forecasts and will ship more frequently if temperatures allow. Please expect some delays during these months. We appreciate your patience and understanding.
Local Pickup in Calgary
We offer free local pickup at our warehouse on weekdays between 8:00 a.m. – 5:00 p.m. If you select local pickup at checkout, you will receive an email once your order is ready. If you can’t make it during standard hours, give us a shout and we’ll try to make arrangements for you.
Our warehouse is centrally located off Glenmore and Blackfoot Trail SE - just 8 minutes from downtown. Our address is 5775 11th St SE.
Local Delivery (Calgary city limits)
We’re sending out local orders every day. If you live in the Calgary, choose local delivery at check out and your order will be delivered within 3 days. The minimum spend for free local delivery is $75, otherwise it is a standard rate of $8.00 per order.
Domestic Shipping (Canada)
We can ship anywhere in Canada. At check out, choose the shipping option with the timeline and price that suits your needs. Standard shipping rates vary depending on location, size, and weight but typically range from $15-$35. We use a variety of shipping providers including Canada Post, Canpar, UPS, Fedex and Purolator. You will receive an email with a tracking number once your order has shipped.
International Shipping (US only)
We offer international shipping to the mainland United States. At check out, choose the shipping option with the timeline and price that suits your needs. Shipping rates vary depending on location, size, and weight. You will receive an email with a tracking number once your order has shipped.
If you have questions about your order, contact firstname.lastname@example.org.